Es250i Privacy Policy – Player Data Protection in Malaysia

This Privacy Policy describes our data protection practices es250i and applies to all personal information collected through our platform – including the website, mobile app, and any other services operated under the name es250i. It also applies to information collected through your interactions with our customer support team.

By registering and using the es250i, you give your consent to the collection and use of your personal data as described in this Privacy Policy. This consent is necessary for us to provide the services you have requested and to ensure the security and integrity of the platform for all users.

es250i collects various types of personal data from Malaysian players depending on how they interact with the platform. Generally, the data collected falls into the following categories:

Data you provide directly:

• Account registration information – full name, date of birth, Malaysian phone number, email address, and password.
• Identity verification (KYC) information — a copy of your Malaysian identity card (MyKad) or passport, required for account verification or withdrawals that exceed certain thresholds.
• Payment method information – details relating to Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX accounts (Maybank2u, CIMB Clicks) used for deposits and withdrawals in MYR.
• Any information you provide when contacting our customer support team es250i.

Automatically collected data:

• Technical information – IP address, web browser type and version, operating system, and device identifier.
• Usage data – pages visited, time spent, navigation patterns, and interactions with platform features.
• Gaming data – all gambling activity including games played, bet amounts, winnings, losses, and complete transaction history within the account es250i.
• Cookie data and related tracking technologies – further details are provided in Section 6.

Every piece of data collected by es250i have a clear and specific purpose. We use Malaysian players' personal information for the following purposes:

• Account management: Creating, verifying, and managing accounts es250i you, including the processing of deposits and withdrawals in MYR.
• Identity verification (KYC): Ensuring compliance with Malaysian legal requirements on age verification (18+) and anti-money laundering.
• Customer service: Processing enquiries, complaints, and assistance requests submitted to our support team es250i.
• Platform security: Detecting and preventing fraud, unauthorised access, system abuse, and any activity that violates the Terms & Conditions es250i.
• Service communications: Sending important notices regarding your account, changes to terms, security alerts, and system updates.
• Marketing communications: Sending promotional information, bonuses, and exclusive offers es250i – only if you have given your consent to receive them.
• Platform improvement: Analysing usage patterns to improve the user experience, technical performance, and game selection at es250i.
• Legal compliance: Fulfilling reporting obligations to the relevant Malaysian authorities when required by law.

es250i will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

Player personal data security es250i is a responsibility we take extremely seriously. The technical and organisational security measures we have put in place include:

• 256-bit SSL encryption for all data transmitted between your device and our servers es250i.
• Encryption of data at rest for all sensitive information stored in our databases.
• Strict access control systems — only authorised staff es250i who are authorised and have a legitimate business need may access player data.
• Periodic security audits by independent bodies to identify and address any system vulnerabilities.
• An intrusion detection system that monitors the database for abnormal activity 24 hours a day.
• Regular data backup procedures to ensure service continuity under any emergency circumstances.

Your personal data will be retained by es250i for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once an account is closed, data will be retained for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted.

es250i does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating the platform, we may share certain data with the following parties in limited circumstances:

• Game providers: Game session data required to operate and display games from providers such as Evolution Gaming and Play'n GO. These providers are bound by strict confidentiality agreements with es250i.
• Payment processors: Information required to process deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX. These processors are subject to PCI DSS security standards.
• Technical service providers: Companies that provide IT infrastructure, cloud services, analytics, and technical support to es250i. All of these providers are bound by data processing agreements.
• Malaysian authorities: Information required by Malaysian legal authorities, enforcement agencies, or courts in the context of a legitimate legal investigation.

In all of the above cases, es250i only shares the minimum data necessary and solely for the relevant purpose. All third parties that receive player data es250i are required to handle that data in accordance with data protection standards equal to or higher than our own.

Platform es250i use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are:

• Strictly necessary cookies: Technical cookies required for the basic operation of the platform, including login session authentication, security, and core functionality. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Help us understand how players interact with es250i by collecting anonymised statistical information about usage patterns. This data is used to improve the platform's performance and design.
• Functional cookies: Saving your personal preferences such as language settings, bet sizes, and game preferences so you don't have to reconfigure them each time you use the platform es250i.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the platform es250i. For more information on how to manage cookies, please refer to your web browser's help documentation.

As a player es250i and as an individual whose personal data we hold, you have the following rights under Malaysia's PDPA and best practices in data protection:

• Right of Access: You have the right to request a copy of all personal data we hold about you in your account es250i. This request will be processed within 14 business days.
• Right to Rectification: If any personal data we hold is inaccurate or out of date, you have the right to request that we correct it. You may also update much of your profile information directly from within your account settings es250i.
• Right to Erasure: In certain circumstances, you have the right to request es250i to delete your personal data. Please note that we may need to retain certain data to fulfil legal obligations even after your account has been closed.
• Right to Restrict Processing: You have the right to request es250i to restrict how we process your data in certain situations, such as while you are verifying data accuracy or awaiting the outcome of an objection.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may do so by clicking the unsubscribe link in any promotional email from es250i.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if needed.

To exercise any of the rights above, please contact our data protection team es250i via email at [email protected], clearly stating the right you wish to exercise along with your account details for identity verification. We are committed to responding to every request within 14 business days.

Platform es250i is intended solely for adults aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If es250i finds that we have inadvertently collected personal information from a minor, we will take immediate action to delete that information and close the associated account. Parents or guardians who have reason to believe their child has registered an account at es250i urged to contact us immediately at [email protected] so that appropriate action can be taken without delay.

es250i reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, new Malaysian legal requirements, or developments in data protection technology. All amendments take effect immediately upon publication on the platform.

For amendments considered material or significant — such as changes to the types of data collected, new purposes of use not previously stated, or changes to how we share data — es250i will notify players via:

• A notification email will be sent to your registered email address on your account es250i.
• A clear notice is displayed on the platform's main page upon login.
• Update the "Last Updated" date at the top of this document.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the platform es250i after the amendments take effect will be considered as your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how es250i manages your personal data, or if you wish to exercise any of the rights outlined in Section 7, please contact us through the following channels:

• Data Protection Email: [email protected] – please state "Privacy Enquiry" in the subject line of your email.
• Live Chat: Available 24/7 directly within the platform es250i. Responses are typically received in under 5 minutes.
• Email Response Time: We are committed to responding to privacy-related enquiries within 2 to 4 business hours.
• Data Request Processing Time: Formal requests relating to data access, correction, or deletion will be processed within 14 business days.

If you are not satisfied with the response provided by the es250i regarding your privacy complaint, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia or any other relevant authority under applicable law.